This is a major outage that is shaking the financial sector and the crypto ecosystem in Europe. Since Tuesday morning, a critical failure affecting the Google Cloud infrastructure in London has paralyzed a large part of the services of the neobank Revolut. Rejected cards, impossible ATM withdrawals and temporarily unavailable crypto wallets, the fintech is trying to reassure its 45 million users.
In brief
- Massive network outage on Google Cloud servers (Europe-West2 region in London).
- Services impacted by the Google Cloud outage are card payments, cash withdrawals, transfers and connection to the application.
- The Revolut X platform and crypto trading are suspended, users are reporting balances showing “€0”.
- Revolut says the incident is technical only and that customers’ money and data remain safe.
When Google Cloud falters, Revolut stops
The incident began early in the morning this Tuesday, October 20, 2026, following a series of technical incidents in the Europe-West zone of Google Cloud. Revolut, which relies almost exclusively on the American giant’s servers to run its scalable infrastructure, found itself deprived of its central systems.
On social networks and the platform Downdetectorthere are thousands of testimonials: transactions refused at checkout, inability to make withdrawals and inability to access your account. Other establishments and applications such as Lloyds bank or the Emma management application are also experiencing slowdowns following this server incident.
| Revolut service | Current Incident Status | Consequence for the User |
| Card & ATM payments | ❌ Unavailable / Disrupted | Transactions rejected in store and at distributors |
| Trading Crypto & Revolut | ❌ Suspended | Inability to buy, sell or transfer your tokens |
| Portfolio View | ⚠️ Display error | Balances may show “0” or not load |
| Security of Funds | ✅ Guaranteed by Revolut | No loss of capital or data leak |
Revolut: blocked trading and zero balances, fear among crypto investors
Beyond everyday payments, it is the investment aspect of fintech that is taking the brunt of this Google Cloud outage. Users of the dedicated platform Revolut as well as customers purchasing cryptos directly from the main application find themselves unable to execute their trading orders.
Some traders have expressed their fear upon discovering a crypto wallet temporarily emptied or impossible to synchronize. Revolut quickly clarified the situation on X to avoid any panic:
We are currently experiencing a service outage affecting several features. We confirm that all our customers’ money and data are completely safe. Our teams are working to resolve the problem as quickly as possible.
Cloud centralization: a systemic risk for Fintech?
This event brings to the forefront the crucial debate on the dependence of giants like Recolut and Web3 brokers on centralized cloud servers like Google Cloud or AWS (Amazon). When a single regional data center experiences a network outage, tens of billions of dollars in financial flows and crypto liquidity are lost. suddenly find themselves frozen.
This incident reminds us of the importance for crypto investors to keep their bitcoin or other private keys, and to use self-custody solutions (self-custody) to avoid being trapped during traditional infrastructure outages.
If Google Cloud and Revolut engineers are hard at work restoring connections after this outage, this widespread banking shutdown above all demonstrates the vulnerability of 100% digital banks to cloud outages. Were you impacted by the Revolut outage during your trades or crypto trading sessions today?
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